Frequently Asked Questions 🐾

How long does delivery take?

We aim to deliver within 7-15 business days. As a small business sourcing quality products, we appreciate your patience and promise it's worth the wait!

Do you ship across the UK?

Yes! We ship nationwide across the UK. 🇬🇧

Can I return an item?

Absolutely. If you're not happy with your order, contact us within 14 days of receiving it and we'll sort it out for you.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please contact us with a photo of the damaged item and we'll send a replacement or issue a full refund.

How do I contact you?

You can reach us via the contact form on our website and we'll get back to you as soon as possible.